Frequently Asked Questions

The openFleet platform is a modular end-to-end transport and mobility platform which focuses on the full cycle of delivering a product or a service from “the warehouse to the customers’ doorstep”. openFleet covers all elements from Strategic & Tactical Planning to Automated Route Planning and Dynamic Scheduling, Mobile Worfkflows, Real time tracking, and Customer engagement including electronic proof of delivery (EPOD).

openFleet is a is web-based solution. All you need for your back-office is a web browser on your desktop/laptop and an internet connection. There is no installation needed.​ For our openFleet Mobile App, all you need is any device which supports Android or IOS.

openFleet can  be integrated with any 3rd party system. openFleet has a set of standard APIs that allow you to push and pull data. Our POST APIs allow jobs to be sent as soon as customer visits are created; GET APIs enables route and job planned and actual data to be retrieved on demand. Routing requests such as single route optimisation can also be served through APIs directly in a black-box approach.

openFleet is a modular platform that provides a wide variety of features to manage your entire fleet. Contact us now and together we will find the perfect solution to meet your needs.

The solution can support a multi time window approach. The same stop can be delivered in pre-defined different time windows and visits can be excluded during certain hours of the day with our Excluded Time Windows parameters.

Drivers can be pre-assigned to a route during the route optimisation process, assign  a route by the back-office on the operation day or the mobile user can request the route manually.

During the optimisation, the driving time is calculated with the real-road network and predictive traffic. For each driver profile, you can increase or decrease the driving time to get the most accurate ETA.

Through dedicated resource settings the solution can be set to automatically assign one or more breaks at fixed times of the day or after a certain period of duty/driving time.  

A minimum default stop time can be defined individually for delivery, collection and service.  Each product profile can be set-up with a specific stop time. Additional stop time can be configured for an additional item, per location (addresses or zone) and per driver profile.

Barriers and bridges are configured in the system to indicate that certain roads cannot be used, and alternative routes need to be taken if these exist. In addition, specific roads or depot boundaries can be configured to be avoided when computing the real road network.

On Route View and Dispatch View, you can easily change the sequence into a route and move jobs between routes. Make your changes, get an Impact Assessment (new duty time, driving time, distance, cost and more) and commit your new plan.

On Dispatch View, you can cancel a stop from a mobile users  journey or assign an unscheduled job to a route which has already been dispatched. ​A mobile user can also cancel or add a job by selecting delivery failure reason or  ad-hoc activity. ​ Any changes made on your original plan, will give you an Impact Assessment with new duty time, driving time, distance, cost and more. Commit and automatically send the new journey to your resources in the field. 

The “What if scenario” feature allows users to create several scenarios by either cloning or creating a new scenario. Route planners can make manual changes on the scenario and compare  the effect of these changes on the plan (New duty time, driving time distance, cost and more). Accept the change and promote the scenario to live or delete with no effect.

The openFleet Mobile application includes a number of standard workflows that can be enabled or disabled as required. openFleet gives you the tools to customise your workflow fragment directly from the platform.

Yes, openFleet Mobile application fully supports working offline. Any captured data is stored locally and encrypted. As soon as the device is connected to a network, captured data is sent to backend automatically.

Any changes to job information or mobile user journey, can be received on the handheld device as soon as updates are affected in the back-office and device is online.

You can send various customised, communications to your client such as confirming the delivery date, Time Windows, customer Tracking link, failed delivery/collection, electronic proof of delivery (EPOD) and more. Chose between SMS, E-mail, 3rd Party application (Messenger, WhatsApp) or on demand customer service application.